Shipping policy
At OnePro Dental, we provide international shipping services for dental laboratories worldwide. Our goal is to deliver CAD/CAM materials, dental lab equipment, and other products safely and efficiently while providing clear order tracking and shipping support.
Please review the information below before placing your order.
1. Order Processing Time
Most in-stock orders are processed and prepared for shipment within 1–3 business days after payment confirmation.
For products that are temporarily out of stock, made to order, or require special preparation, additional processing time may be required. If this applies to your order, our team will contact you and provide an estimated lead time.
Orders placed during weekends or public holidays will be processed on the next business day.
2. Shipping Methods
OnePro Dental works with international shipping and logistics providers including DHL Express, FedEx Express, UPS Express, EMS, and other reliable air-shipping or local delivery partners.
The most suitable shipping method will be selected according to:
• Destination country or region
• Product type and order weight
• Package size
• Delivery speed
• Customs requirements
• Available shipping routes
For some destinations, international air shipping may be combined with a local last-mile delivery service.
If you have specific shipping requirements, please contact our team before placing your order.
3. Free Shipping Over $500
OnePro Dental offers free standard international shipping on qualifying orders with a product subtotal of $500 USD or more.
Free shipping is primarily available for standard CAD/CAM materials and eligible products shipped to supported destinations.
Oversized or heavy equipment, special shipping requirements, and certain remote destinations may require additional freight charges. If additional shipping costs apply, our team will contact you before shipment.
For orders below $500 USD, shipping costs are calculated according to the destination, package weight, product type, and selected shipping method.
4. Estimated Delivery Times
Estimated transit times after shipment are generally:
United States:
Approximately 7–15 business days
Canada:
Approximately 7–15 business days
Europe:
Approximately 7–15 business days
Other Destinations:
Usually approximately 7–20 business days, depending on the destination and available shipping route.
Most U.S. orders shipped through our standard air-delivery routes arrive within approximately 7–10 business days.
Delivery times are estimates and are not guaranteed. Actual delivery may vary due to customs clearance, local logistics, public holidays, weather conditions, remote-area delivery, or other circumstances beyond our control.
5. Customs, Duties & DDP Shipping
For selected destinations, OnePro Dental can arrange DDP (Delivered Duty Paid) door-to-door shipping.
When DDP shipping is available and confirmed for your order, the applicable import customs clearance and duties are generally handled through the arranged shipping service, allowing the order to be delivered directly to your address without requiring you to manage the import process separately.
DDP availability may vary depending on the destination country, product type, order value, and shipping route.
If DDP shipping is not available for your destination, any applicable import duties, taxes, VAT, customs fees, or local charges may be the responsibility of the recipient.
Please contact our team before ordering if you would like to confirm whether DDP shipping is available for your destination.
6. Order Tracking
Once your order has been shipped, tracking information will be provided when available.
You can track your order through our Track Order page or through the carrier’s tracking system.
Please note that tracking updates may take 24–72 hours to appear after the shipment has been collected or transferred between logistics partners.
If you have not received tracking information or need help locating your shipment, please contact our team.
7.Out-of-Stock & Special-Order Products
Some products, thicknesses, shades, equipment models, or customized items may require additional production or preparation time.
If an item in your order is temporarily unavailable, our team will contact you to confirm:
• Estimated restocking or production time
• Available alternative options
• Whether you prefer to wait or adjust the order
We will not knowingly delay your order without informing you.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
• Recipient name
• Company or dental laboratory name
• Street address
• City
• State / Province
• Postal code
• Country
• Contact phone number
Please check your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
9. Delivery Delays & Shipping Restrictions
International delivery may occasionally be delayed due to circumstances outside our control, including:
• Customs inspections or clearance delays
• Public holidays
• Weather conditions
• Flight or logistics disruptions
• Remote-area delivery
• Local carrier delays
• Changes in import regulations
OnePro Dental does not ship to destinations where international trade restrictions or applicable laws prevent delivery.
If a significant shipping delay occurs, please contact our team, and we will assist you in checking the shipment status with the logistics provider.
10. Shipping Support
If you have questions about shipping costs, delivery time, DDP availability, tracking, or international delivery before placing an order, please contact us.
OnePro Dental
Operated by: ONEPRO MEDICAL DEVICE CO., LTD
Email: sales@oneprodental.com
WhatsApp: +86 157 2503 1897
Customer Support:
Monday–Saturday
9:00 AM–6:00 PM GMT+8
We aim to respond within 24 hours on business days.